CTtransit Hartford Customer Service Office Moves to Union Station

CTtransit is excited to announce that its Hartford Customer Service Office has officially relocated to Hartford’s Union Station, significantly increasing accessibility for valued customers. This move brings CTtransit closer to the community, making it easier for customers to receive convenient, high-quality service.

“This is a remarkable opportunity,” stated General Manager Thomas E. Stringer, Jr. “Our new location at Union Station places CTtransit at the core of Hartford’s transportation network, enabling us to be more involved and accessible to the community we serve.”

Union Station’s central location in downtown Hartford offers a seamless connection between CTtransit’s local and express bus services, regional transportation providers, and rail services, making it easier than ever for customers to access transit information, purchase fare passes, receive in-person assistance, and stay connected across Connecticut. According to Amtrak, Hartford Union Station recorded an annual ridership of 280,960 people in 2024, reinforcing its role as a key regional transit hub. The early response from customers has been overwhelmingly positive, with one Hartford Rail customer commenting on how convenient access is during his morning commute.

“For some of our customer service team members, this move is particularly meaningful,” said Diana Franklin, Customer Service Operations Manager. "They have dedicated 20 to 30 years serving Hartford at the Customer Service Office’s previous location on Leibert Road. While this is a time for reflection, we all recognize that this move is necessary and beneficial—especially for our customers.”

With this transition, CTtransit reaffirms its unwavering dedication to the customer experience and bolsters its role within Hartford’s growing transportation network. The new Union Station location provides greater accessibility, convenience, and connectivity for all valued customers.